Sanofi Health Connect



This page describes the terms and conditions governing the use of this website "Sanofi in South Africa".
By visiting the Site you unconditionally undertake to comply with these terms and conditions.
As terms and conditions may be amended at any time, without prior notice, we advise you to consult them regularly.


1. Intellectual property
This site is owned and operated by sanofi-aventis south Africa (pty) ltd, part of the Sanofi Group. The presentation and each of the materials, including trademarks, logos and domain names, posted on the web site located at the "Site"), are protected by the applicable laws as regards Intellectual Property, and are owned by Sanofi or its subsidiaries, or have been subjected to authorisation of use granted to it. No material from the Site may be copied, reproduced, modified, republished, uploaded, distorted, transmitted or distributed in any way, on any support, in total or in part, without Sanofi Group's prior written consent, except for press use only, on condition that intellectual property rights and all other property rights are respected. The only authorized copies are for personal, non-commercial, home use. The following notice shall appear on all copies of whole or part of the content of the Site: "COPYRIGHT 2007-2018 SANOFI. ALL RIGHTS RESERVED". All authorized use of visuals, whether constituting the site or included within it, must not be distorted, modified or altered in any way whatsoever. Sanofi or its subsidiaries reserve the right to take legal action against any counterfeit of its intellectual property rights.

2. Nature of information
The information, notably financial information, provided on the Site shall not be considered as an invitation to invest. They shall not be interpreted as canvassing or public offering, and do not constitute either an offer to subscribe, purchase, or deal in Sanofi Group shares or any other securities issued by Sanofi. Sanofi Group draws your attention to the fact that financial information posted on the Site are regularly updated. As the case may be, expert opinions concerning a particular area in relation with the content of the Site shall be posted on the Site, or extracts from press articles. Such information represents only the opinions of the respective experts or of the newspaper, which opinions are not necessarily those of the Sanofi Group. Such experts are not employees of the Sanofi Group and do not receive any compensation from Sanofi Group for the use of their opinion. Sanofi Group is not responsible for the accuracy or completeness of any information or opinions set forth in such materials. Expert advice reflects only the personal view of that expert, and in no case shall it be regarded as the opinion or responsibility of Sanofi Group. Moreover, the Site contains information relating to health, fitness, the medical domain and various kinds of medical treatment reserved exclusively for use by human beings. This is for information purposes only and is not meant to be a substitute for the advice provided by your own physician or pharmacist. You should not use the information contained herein for diagnosing any illness or physical problem or in order to prescribe or use any medication presented on the Site. You should always consult your own physician or pharmacist.

3. Links to other sites
The responsibility of Sanofi Group will not be called into account with regard to any third-party site to which you may have gained access via the Site. We have no way of controlling the content of these third-party sites which remain totally independent of Sanofi Group. In addition, the existence of a link between the Site and any third party site in no way implies that Sanofi Group in any way approves of the content of this site, or, moreover, any use to which such content may be put. Furthermore, it is your responsibility to take the necessary precautions to prevent the Site being contaminated by, including, but not limited to, one or more "viruses", "Trajan horses" or any other "parasites". External sites may contain hyperlinks leading to the Site. Any such hyperlink shall not be installed without Sanofi Group's express prior consent. In any case, Sanofi Group is in no way responsible for the unavailability of such external sites and Sanofi Group does not review, control, approve, nor is it responsible for any content, advertising, products or other materials available on or accessible via those sites.

4. Nominative information and other information
4.1 Sanofi Group will not divulge to any third party personal information concerning you which you may communicate via electronic mail. This information will be used for the sole purpose of replying to you in the most efficient way possible. You have a right to access, to modify, to rectify and to suppress any personal data concerning you, simply by requesting it: On line at
4.2 The Site is not designed to receive any confidential information which you may submit. As a result, and with the exception of the personal data outlined above, all information, whatever form it is in: document, data, graphics, questions, suggestions, concepts, remarks or other - which you communicate on the Site will in no way be considered as confidential. As result of this, the simple fact of your transmitting this data to us grants us the right to use, reproduce, diffuse or modify this data, or to transmit it in the aim of processing your request.

5. Limitations of liability
Sanofi Group makes every effort to ensure to the best of its abilities the accuracy and updating of the information broadcast on the Site, whose content the company reserves the right to change at any time and without prior notice. Nonetheless, Sanofi Group cannot fully guarantee the accuracy, precision, updating or exhaustiveness of the information made available on the Site. As a result, and with the exception of direct damage resulting from willful misconduct or gross negligence by Sanofi Group, the latter cannot be held liable for:
any imprecision, inaccuracy or omission relative to the information provided on the Site;
any damage resulting from fraudulent intrusion by a third party leading to the modification of the information or materials provided on the Site;
in a more general way, any damage, direct or indirect, regardless of its cause, origin, nature or consequences, even whilst Sanofi Group has been aware of the possibility of such damage, whether it be the result of (i) access or inability to access the Site, (ii) the use of the Site, including any damage or virus which may infect your computer system or any other product, and/or (iii) credit given to any information provided directly or indirectly by the Site.

The materials in the Site and all other sites are provided "as is", without any kind of warranty, whether express or implied. Sanofi Group does not offer any express or implied warranty relative without limitation to their merchantability and fitness for a particular purpose

6. Availability of the web site
You acknowledge that (i) it is technically impossible that the Site will be provided free of defaults and that Sanofi Group cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Site, and that (iii) the operation of the Site may be adversely affected by conditions and performances outside Sanofi Group's control, such as, for example, transmission and telecommunication links between Sanofi Group and you and between Sanofi Groupe and other systems and networks. Sanofi and/or its suppliers may, at any time, temporarily or in permanently modify or interrupt, all or part of the Site in order to perform maintenance work and/or make improvements and/or changes to the Site. Sanofi is not liable for any modification to or suspension or interruption of the Site.

7. Information on the products
The information contained and broadcast on the Site may contain direct or indirect references to products, programs and services of the Sanofi Group which are not proposed or available in certain countries or regions, or which may be offered under a different trademark, and which may be subject to different regulations and conditions of use according to the country. Such references do not imply any intention on the part of the Sanofi Group to sell these products, programs or services in your country. Please consult the local Sanofi Group subsidiary or your Sanofi Group commercial partner for any information concerning the products, programs and services which are available in your region / country.
8. Legal framework
The Site and its content are governed by the Laws of South Africa. Any possible litigation referring to the Site and its content will come under the competence of South African Courts.

9. Legal notice
sanofi-aventis south africa (pty) ltd
Sanofi House
2 bond Street
Grand Central X1
Midrand 1685
South Africa


1. Our commitment
SANOFI fully understands the importance of privacy and the protection of personal data in the digital era and is committed to ensure an adequate level of data protection for all persons with whom Sanofi has dealings. This includes, notably:
 Patients and their relatives or close ones,
participants in clinical trials,
healthcare professionals,
users of our products and services, including websites and apps users,
representatives of our contractors and business partners,
representatives of the scientific community etc.
job applicants.
2. What you will find in this document
 This Global Privacy & Data Protection Policy (“Policy”) describes SANOFI’s global practices to ensure an adequate protection of personal data, i.e. any information relating to an identified or identifiable natural person, for all data processing carried out in the framework of its business and activities (“Personal Data”).
The objective of this Policy is to help you understand:
THE PURPOSES: for what reasons and purposes SANOFI processes your Personal Data
ON WHAT GROUND: on what basis does SANOFI process your Personal Data
WHERE FROM: from what sources does SANOFI collect your Personal Data
WHO: who are the authorized parties that SANOFI may disclose your Personal Data to
WHERE: where SANOFI and its authorized parties may process your Personal Data
HOW SECURE: what SANOFI does to protect your Personal Data
HOW LONG: SANOFI’s approach to defining the term of retention of your
Personal Data
YOUR RIGHTS: what your rights are and how you can exercise them
HOW TO CONTACT US: where and how you can reach us if you wish to exercise your rights or if you have a question
3. What processing activity does this Policy Cover?
 This Policy is intended to apply to all processing activities SANOFI conducts towards the persons it deals with in its professional business activities.
Specific privacy and data protection information notices (“Privacy Notice”) and/or consent forms will, if necessary, be communicated to you regarding specific situations where SANOFI may process your Personal Data. These Privacy Notices shall describe in more detail how your Personal Data will be processed in relation with the processing in question. If the legislation of your country so requires, this Policy and/or Privacy Notices may be supplemented by local mandatory provisions, as the case may be.

4. SANOFI's Role
For the purposes of this Policy SANOFI means Sanofi and all its affiliates.
Each Privacy Notice shall set out which SANOFI entity determines for what reasons (i.e. the purposes) your Personal Data is processed as well as the resources (i.e. the means) allocated to such processing.
5. Validity and Evolution of this Policy
This Policy may be modified by SANOFI, from time to time, in particular to adapt its
terms to evolutions or changes of applicable legislations and/or to SANOFI’s practices. Changes will be available on this page. We invite you to check this Policy periodically.
The purposes: SANOFI will always collect your Personal Data for explicit and legitimate purposes

SANOFI collects your Personal Data for the following purposes: 
to carry out our business operations ; carry out marketing and sales ; respond to your requests; to keep track of our interactions and meetings, such as when you contact us for information and support ;
to comply with legal or regulatory obligations that apply to SANOFI ; monitor safety ; manage adverse events ; carry out prevention and investigatory activities ; carry out administrative formalities, registration, declarations or audits.
to provide patient support, healthcare support services, patient engagement and prescription information ; manage claims, including insurance claims ;
to conduct research and development; carry out clinical studies, registries and trials ; manage and validate the recruitment and participation of individuals to studies, trials and other operations ; analyze demographic data: offer special programs, activities, trials, events or promotions via our services ; carry out market or consumer studies ;
to provide you access to online services, application and platforms ; manage your online accounts ;
to allow us to identify or authenticate you ; provide or verify your credentials including via passwords, password hints, security information and questions, government-issued ID, healthcare professional number, driver’s license data, and passport data.
to improve and develop our products and services ; identify usage trends and develop new products and services ; understand how you and your device interacts with our services ; track and respond to safety concerns ; determine the effectiveness of our promotional campaigns, conduct surveys;
to personalize your experience when using our services ; ensure that our services are presented in the way that best suits you ; understand your professional and personal interests in our content, products and services or other content and adapt our content to your needs and preferences ; present you products and offers tailored to you ;
to allow us to communicate with you ; respond to your requests or inquiries ; provide support for products and services ; provide you with important information, administrative information, required notices, and promotional materials ; send you news and information about our poducts, our services, our brands, our operations ; organize and manage professional events and congresses, including your participation to such events ;
to process payments we may need to issue in a specific situation; verify your financial data ; facilitate further payments.
to offer donations and sponsorships ;
to respond to legal requests from administrative or judicial authorities, in accordance with applicable laws ; comply with a subpoena, required registration, or legal process
to protect our rights and interests ; protect the health, safety, and security of SANOFI personnel and premises ; carry out internal audits, asset management, system and other business controls ; manage business administration (finance and accounting, fraud monitoring and prevention) ; maintain the security of our services and operations ; protect our rights, privacy, safety or property, to allow us to pursue available remedies or limit the damages that we may incur as necessary ; to protect ourselves against possible fraudulent actions.
On what ground? SANOFI will always process your Personal Data lawfully Depending on the data processing at stake, SANOFI will generally process your Personal Data on either one of the following legal basis:
your prior consent : where you have clearly expressed your approval of Sanofi's processing of your Personal Data. In practice, this will generally mean that SANOFI will ask you to sign a document, or to fill-in an online “opt- in” form or to follow any relevant procedure to allow you to be fully informed and then either clearly accept or refuse the data processing envisaged.
a contractual relationship between you and SANOFI: in such case, the processing of your Personal Data is generally necessary to the execution or the performance of the contract; this means that if you do not wish SANOFI to process your Personal Data in that context, SANOFI may or will be obliged to refuse to enter into such contract with you or will not be able to provide the products or services covered in this contract.
legal obligations applicable to SANOFI’s activities ; for instance, SANOFI is required to implement pharmacovigilance procedures to monitor adverse effects of marketed products, which generally involves the collection and retention of Personal Data.
the “legitimate interest” of SANOFI in the sense of applicable data protection law. In such a case, SANOFI shall consider your fundamental rights and interests in determining whether the processing is legitimate and lawful.
SANOFI may, on a case-by-case basis, rely on other legal grounds, such as the protection of your vital interests, in accordance with applicable data protection law, as set forth in the applicable Privacy Notice.
Where does the Personal Data come from? SANOFI will always collect Personal Data from trusted sources
SANOFI may collect your Personal Data from different sources:
Data that you communicate to us through various media, through registrations, applications surveys or direct and indirect interactions with
SANOFI. For example, data you provide to register to scientific events sponsored by SANOFI, to submit an online application, to send us a request for information, etc.
Data that we collect automatically, for instance when following your interactions with our websites, platforms, applications and services through certain technologies, such as cookies.
Data that we collect in accordance with applicable law from public sources available, including data that is published by you in all supports.
Data that we obtain legally from third parties, for example, when we may need to confirm contact or financial information or to verify licensure of healthcare professionals. In such case, we generally receive such Personal Data from third-parties that are authorized to do so in the framework of their own privacy and data protection policies or in accordance with the law. As applicable, we will inform you in the Privacy Notice of the identity of those third-parties and will invite you to refer to their privacy and data protection policies to inquire on the origin of such Personal Data and the condition of their collection.
About children Personal Data

While in some instances we may collect Personal Data about children with the consent of his/her parent or guardian for the provision of our services such as clinical activities or for patient support programs, we do not otherwise knowingly solicit Personal Data from, or market to, children. If a parent or guardian becomes aware that his or her child has provided us with personal information, he or she should
contact us as described in the “How to Contact Us” section below. We will take steps to delete such information from our database in accordance with applicable legal requirements.
Who has access to Personal Data: SANOFI will share your Personal Data only with authorized parties

For the purposes described above, SANOFI may need to share your Personal Data with the following authorized third-parties: 
Sanofi and its affiliates our partners (healthcare professionals and organizations, distributors, other members of the healthcare and pharmaceutical industry)
selected suppliers, service providers or vendors acting upon our instructions for website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, etc.
legal or administrative authorities, as required by applicable laws including laws outside your country of residence
potential acquirers and other stakeholders in the event of a merger, legal restructuring operation such as, acquisition, joint venture, assignment, spin-off or divestitures.
sponsors of sweepstakes, contests and similar promotions

SANOFI may need to share your Personal Data with other third-parties, in which case you will be duly informed through the applicable Privacy Notice

In any case, SANOFI will require that such third-parties:
Undertake to comply with data protection laws and the principles of this Policy;
will only process the Personal Data for the purposes described in this Policy; and
implement appropriate technical and organizational security measures designed to protect the integrity and confidentiality of your Personal Data.
Where Personal Data may be transferred: SANOFI will ensure that transfers of your Personal Data outside EU are safeguarded
SANOFI is a multinational organization with affiliates, partners and subcontractors located in many countries around the world. For that reason, SANOFI may need to transfer (via access, visualization, storage..) your Personal Data in other jurisdictions, including from the European Economic Area to outside the European Economic Area, in countries which may not be regarded as providing the same level of protection as the jurisdiction you are based in.
Safeguards for international transfers of Personal Data: In cases where SANOFI needs to transfer Personal Data outside the European Union, it shall ensure that adequate safeguards, as required under applicable data protection legislation, will be
implemented (including, notably, the European Commission’s Standard Contractual
Clauses, as applicable).
In this respect and in particular, for intra-group transfers of Personal Data implemented for clinical studies and pharmacovigilance purposes, SANOFI has implemented and shall apply its “Binding Corporate Rules” validated by the EU Data Protection Authorities.
How secure: SANOFI will implement security measures to protect your Personal Data
We have implemented a variety of technological and organizational procedures and measures to ensure the integrity and confidentiality of your Personal Data from unauthorized access, use and disclosure. These measures shall take into account the state of the art, the costs of implementation and the nature, scope,
context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.
For instance, we store your Personal Data on servers that have various types of technical and physical access controls, which may include, for instance, if appropriate, encryption. We may also aggregate, pseudonymize or anonymize Personal Data to ensure that no personally identifiable information is communicated to third parties.
How long: we will retain your Personal Data for no longer than necessary
SANOFI will retain your Personal Data only for the period necessary to fulfill the purposes outlined in this Policy.
As an exception, SANOFI may be required to retain your Personal Data for longer periods as required or permitted by law, or as necessary to protect its rights and interests. In such a case, you will be informed of the intended retention period in the applicable Privacy Notice.

Your rights: SANOFI will ensure that you can exercise your rights pertaining to your Personal Data
You can exercise your rights as provided by data protection laws. To that end, SANOFI informs you that you are entitled:
to have access upon simple request to your Personal Data – in which case you may receive a copy of such data (if requested), unless such data is made directly available to you, for instance within your personal account ;
to obtain a rectification of your Personal Data should your Personal Data be inaccurate, incomplete or obsolete ;
to obtain the deletion of your Personal Data in the situations set forth by
applicable data protection law (‘right to be forgotten’);
to withdraw your consent to the data processing without affecting the lawfulness of processing, where your Personal Data has been collected and processed on the basis of your consent ;
to object to the processing of your Personal Data, where your Personal Data has been collected and processed on the basis of legitimate interests of
SANOFI, in which case you will need to justify your request by explaining to us your particular situation;
to request a limitation of the data processing in the situations set forth by applicable law ;
to receive your Personal Data for transmission from SANOFI to a third-party or to have your Personal Data directly transferred by SANOFI to the third-party of your choice, where technically feasible (data portability right allowed only where the processing is based on your consent)
If you would like to exercise any of these rights, please contact us as described in the “How to Contact Us” section below and we will take necessary steps to respond as soon as possible.
You may also file a complaint before a competent data protection authority regarding the processing of your Personal Data. While we suggest that you contact us beforehand, if you wish to exercise this right, you should contact directly the competent data protection authority.
How to contact us
SANOFI welcomes any questions or comments you may have regarding this Policy or its implementation. Any such questions or comments should be submitted using the contact information below:


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You can send any request pertaining to SANOFI’s use of your Personal Data to our Data Protection Officer at the following email address:


The use of the products and/or services of VisualLive ("VisualLive"), constitutes your agreement to abide by the provisions of this Acceptable Use Policy (“AUP”). VisualLive at all times reserves the right to modify the AUP and any such modification is effective when posted. Continued use of VisualLive's products and/or services constitutes acceptance of the AUPs, as modified.

VisualLive's products and services (collectively “Services”) may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

Violations of system or network security are prohibited, and may result in criminal and civil liability, in addition to suspension or terminate of Services. VisualLive reserves the right to investigate incidents involving suspected violations and may involve, and will cooperate with, law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following: Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting, also known as "SPAM") is explicitly prohibited.

Sending unsolicited mail messages (SPAM), including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. A user shall not use another site's mail server or system to relay mail without the express permission of the site.

In addition, this policy applies to any email or content transmitted by a user or on a users behalf which uses a VisualLive account as a mailbox for responses or promotes content hosted or transmitted using our facilities, or which indicates in any way that VisualLive was involved in the transmission of such email or content.

Without limiting the foregoing, this AUP applies to any email or content transmitted by a user, or on a user’s behalf, using our services, accounts, mailboxes, and/or facilities, which indicates in any way that VisualLive endorses or is involved in the transmission of such email or content.


VisualLive respects the intellectual property rights of its customers, end users and third parties. Without limiting its rights and remedies hereunder, VisualLive maintains and enforces a policy whereby it will terminate Services to any end user guilty of repeat infringement.


VisualLive reserves the right to take all actions necessary, in its discretion, to enforce these AUPs, to preserve the quality of its Services and to protect its legitimate rights and interest — including immediate suspension or termination of Services with, or without, prior notice. If VideoLive determines that it is practical under the circumstances, it may provide advanced notice or warning of an AUP violation and allow an end user to correct the violation prior to an enforcement action, but does not guarantee advanced notice and is not liable for any failure to provide such notice.
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